Proceedings of the 5th International Conference on Language, Literature, Culture and Education 2016

The Psychological Influence of Recognition and Appreciation on Job Satisfaction and Performance Among IT Employees

Olurotimi A. Shonubi, Norida Abdullah, Rahman Hashim, Norhidayu Ab Hamid

Universiti Teknikal Malaysia Melaka


Recognition and appreciation which can also be refer to as intrinsic ways of getting employee motivated has become an essential phenomenon. Affirmatively, “intrinsic motivation is experienced when a person is moved to act for the ‘fun’ or challenge entailed rather than because of external pressures or rewards”. Thus, intrinsically motivated employees can be the greatest asset for any organization, especially management, since less supervision will be needed. Conversely, intrinsically motivated employees always deliver their best performance which, in turn, motivates them, whilst the organization enjoys the best outcome. This study aim to explore employees’ perceptions of recognition and appreciation among Telekom Malaysia (TM) employees in Melaka and the psychological influence it has on their job satisfaction, performance, productivity, and commitment towards the organizational goals. Research consistently finds that people care about fair treatment. The constructs that will be used in this study will be operationalized using previously-validated and originally developed measures with little or no modifications where necessary to suit the present research context while the primary data of this research will be analyzed using AMOS software.


Recognition, appreciation, self–esteem, job satisfaction, job performance, IT employees, psychological effect

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